Royal Air Force Museum

Job Overview

The Royal Air Force Museum seeks Visitor Experience Assistants for its Midlands site. This is a permanent, part-time role on an annualised 1,250-hour contract. You will welcome visitors, support events, and keep the site safe. You will sell tickets, guide guests, and help with bookings. The job blends customer service, heritage work, and event support.

Key Details (at a glance)

• Company: Royal Air Force Museum (Midlands)
• Location: Shifnal, Midlands, UK
• Type: Permanent, Part-time (Annualised: 1,250 hours)
• Salary: £15,749.21 per year (pro-rated)
• Shifts: Weekends, holidays, evenings, and peak season work required
• Apply link: https://www.rafmuseum.org.uk/jobs

Main Responsibilities

• Greet visitors and give clear directions.
• Process admissions and manage bookings.
• Promote events, guidebooks, and museum sales.
• Support evening events and occasional overnights.
• Keep visitor areas safe and welcoming.
• Act as a first aider and fire marshal after training.
• Deliver short talks and guided engagement sessions.
• Help with fundraising and corporate hosting duties.

Required Skills & Experience

• Visitor-facing or hospitality experience preferred.
• Good spoken English and clear communication.
• Basic IT skills for booking and sales systems.
• Team player who adapts to change.
• Confidence working at events and nights.
• A positive, helpful attitude with attention to detail.

Job Benefits (Why this role is worth it)

• Company pension and structured pay.
• Health and well-being programme.
• Free on-site parking.
• Paid leave with added days for service.
• Training for first aid and fire marshal roles.
• Access to museum events and staff briefings.
• A respectful, public service work culture.

About the Organisation

The Royal Air Force Museum is a national museum and registered charity that celebrates the story of the Royal Air Force — past, present, and future. With sites in London and the Midlands, the museum engages millions of visitors each year, using real-life stories and historical collections to inspire generations about the courage, innovation, and legacy of the RAF.

The RAF Museum is proudly Carbon Literate certified, leading the way in sustainability and responsible operations.

Career Growth & Opportunities

This role can lead to higher visitor roles. You can move into events or learning teams. Training is offered for specialist museum roles. Longer service may open supervisory positions. The museum network helps with new job leads. Experience here boosts CVs in heritage and tourism.

Who Should Apply

• People who love history and public service.
• Those who enjoy event work and flexible hours.
• Candidates who can commute to Shifnal reliably.
• Applicants with good people skills and a calm presence.

Working Pattern and Hours

• Annualised 1,250 hours per year.
• Peak season up to 35 hours weekly.
• Off-peak minimum 4 hours weekly.
• Must work some weekends, bank holidays, and evenings.

Security & Checks

• The role requires an enhanced DBS (background) check.
• The right to work in the UK is essential.
• Some roles may require security clearance.

How to Apply (Simple Steps)

1. Go to the official jobs page: https://www.rafmuseum.org.uk/jobs
2. Find the Visitor Experience Assistant listing.
3. Prepare a short CV and cover note.
4. Explain your visitor or event experience.
5. Submit the application by following the site’s form.
6. Keep a copy of any confirmation email.

Preparation Tips for Applicants

• Mention any event or visitor role experience.
• Note the times you can work (weekends/ evenings).
• Bring examples of customer service success.
• Practice short, clear answers for interviews.
• Show enthusiasm for RAF history and museums.

FAQs (Short & Clear)

Q: Is this a military job?

A: No. It is a civilian role at the RAF Museum.

Q: Do I need museum experience?

A: No. Experience helps, but training is given.

Q: What if I live far from Shifnal?

A: You must be able to commute or relocate reliably.

Q: Are weekend hours required?

A: Yes. Weekend and holiday work is part of the role.

Q: Will training be provided?

A: Yes. First aid and marshal training are provided.

Disclaimer

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