Aga Khan University (AKU)

Job Overview

Aga Khan University Hospital (AKUH), one of the most respected healthcare institutions in Pakistan, is inviting applications for the position of Medical Receptionist in its Clinical Laboratory in Karachi. This position offers an excellent opportunity for professionals seeking to work in a highly regarded medical facility, advance their career in healthcare administration, and gain exposure to patient services in a clinical setting.

As a Medical Receptionist, you will be the first point of contact for patients and visitors. Your responsibilities will include managing laboratory test requests, guiding patients through test preparation and procedures, handling reports, maintaining financial records, and assisting with inquiries. Additionally, you may occasionally take on the role of a Phlebotomist, supporting specimen collection at designated locations.

About the Employer – Aga Khan University Hospital

Aga Khan University Hospital (AKUH) is part of the globally recognized Aga Khan Development Network (AKDN). Founded in 1985, AKUH has evolved into one of the leading teaching and referral hospitals in Pakistan. Known for its commitment to excellence in healthcare, research, and medical education, the hospital consistently delivers patient-centered care that meets international quality standards.

With advanced medical facilities, highly trained staff, and state-of-the-art laboratories, the Clinical Laboratory at AKUH provides accurate and reliable diagnostic services. As an employee, you will be part of a culture that values professional growth, integrity, and compassion.

Key Responsibilities

As a Medical Receptionist in the Clinical Laboratory, your responsibilities will include:

Patient Support & Coordination

• Check and process laboratory test requests prescribed by physicians.
• Brief patients about test preparation, procedures, and collection requirements.
• Ensure specimens are collected in compliance with lab test protocols.

Reports & Documentation

• Hand over laboratory test results to patients or authorized persons.
• Verify patient details before delivering the report to ensure accuracy and confidentiality.

Financial Transactions & Records

• Handle both cash and credit transactions with accuracy.
• Maintain daily financial records, including reconciliation of excesses or shortages as per laboratory policy.

Inquiries & Scheduling

• Answer patient queries in person and over the phone.
• Schedule appointments for special diagnostic procedures.
• Provide written and verbal instructions to patients for clarity and compliance.

Dual Functioning

• Perform duties as a Phlebotomist when required, ensuring high standards of specimen collection.

Requirements

To be considered for this role, candidates must meet the following requirements:

Education:

• Bachelor’s degree (preferably in a related field).

Experience:

• At least two years of relevant work experience, including one year as a Phlebotomist.

Skills:

• Strong interpersonal and communication skills for effective patient interaction.
• Proficiency in computers and basic software applications.
• Adequate knowledge of laboratory tests and clinical procedures.

Other Requirements:

• Willingness to perform shift duties as required by the hospital.
• Flexibility and ability to handle multitasking in a fast-paced environment.

Why You Should Apply

Working as a Medical Receptionist at Aga Khan University Hospital provides much more than just a job. Here’s why this opportunity stands out:

1. Prestigious Institution – Work at one of the most respected hospitals in Pakistan.
2. Patient-Centered Role – Make a difference by being the first point of contact for patients and ensuring they feel supported.
3. Skill Development – Gain expertise in healthcare administration, laboratory operations, and patient interaction.
4. Career Growth – Opportunities to progress into roles in administration, laboratory management, or healthcare services.
5. Professional Training – Access to AKUH’s continuous training programs and workshops.

Career Growth Opportunities

At Aga Khan University Hospital, employees are encouraged to grow within the organization. As a Medical Receptionist, you can explore:

• Advancement into Senior Receptionist or Team Lead roles.
• Opportunities in administrative management or hospital operations.
• Specialization in laboratory management or patient services coordination.
• Training programs that enhance both technical and soft skills.

Benefits & Perks

While specific benefits may vary, AKUH generally offers:

• Competitive salary package.
• Health insurance coverage.
• Paid time off and leave benefits.
• Retirement savings options.
• Training and career development support.
• A respectful and supportive workplace culture.

How to Apply

Interested candidates should send their CV to:📧 human.resources@aku.edu

Application Questions (Optional for Screening)

1. Do you have at least two years of relevant experience, including one year as a Phlebotomist?
2. Are you willing to work in rotational shifts?
3. Are you comfortable handling patient interactions both in-person and over the phone?

Final Notes for Job Seekers: This is not just a receptionist role — it is an entry point into one of Pakistan’s most respected healthcare institutions. If you are detail-oriented, compassionate, and ready to grow in the healthcare sector, this could be the ideal career move for you.

Disclaimer

Techbasics101.com shares this job listing for informational purposes only. We are not the hiring company. All applications, hiring decisions, and interviews are managed solely by Aga Khan University Hospital. Please apply through the official instructions provided in this post.

Aga Khan University (AKU)