Front Desk Clerk – Rampart Lodge, U.S. Air Force Academy (Colorado Springs, CO)
- Full Time
About the Role:
Rampart Lodge at the U.S. Air Force Academy is looking for a professional, customer-focused Front Desk Clerk to join our team. In this role, you’ll be the first point of contact for guests, handling room reservations, check-ins, checkouts, and overall guest service.
If you’re organized, friendly, and detail-oriented, this is a great opportunity to grow your career in hospitality with the Air Force’s Morale, Welfare, and Recreation (MWR) department.
This federal position comes with benefits and job stability. It is open to U.S. citizens and nationals.
Key Responsibilities:
- Greet guests, confirm reservations, assign rooms, and provide keys
- Answer phone calls, emails, and in-person inquiries professionally
- Process payments, issue receipts, and balance accounts
- Maintain accurate guest records and update housekeeping status
- Handle guest complaints or maintenance requests politely and efficiently
- Sell small sundry items to guests when needed
- Ensure front desk and lobby areas are always clean and presentable
- Perform night audit and close out credit card machines at the end of the day
- Maintain the Lost and Found log
- Apply ice melt and ensure safety at entrance areas during snow events
- Follow all security and guest privacy procedures
- Other duties as assigned by the supervisor
What We’re Looking For:
Experience Required:
- At least 6 months of experience in clerical, front desk, cashier, or hospitality roles
- Must be comfortable working with computers and point-of-sale systems
- Ability to resolve basic math problems and make correct change
- Strong communication and customer service skills
- Must be able to read, write, and speak English clearly
Additional Requirements:
- U.S. Citizen or National
- Background check with favourable results
- Must meet state legal age for selling alcohol (when required)
- Must register with Selective Service (if male and born after Dec 31, 1959)
Application Deadline:
September 4, 2025 (11:59 PM EST)
Your application must include:
- Updated Resume
- Any additional documents supporting your eligibility (e.g., DD-214, Disability Letter, Marriage Certificate, etc.)
For full details on how to apply, visit:
Why Work With Us?
- Government-backed job security
- Competitive benefits
- Opportunity to serve those who serve our nation
- Supportive and respectful workplace
Note: This is a Non-Appropriated Fund (NAF) position that supports the U.S. Air Force’s MWR programs — it is not a military role but plays a crucial part in supporting military families and personnel.
Disclaimer: This job post is shared for informational purposes only. We are not affiliated with the company. Always apply through official channels.
