U.S. Department of Homeland Security (DHS)

Introduction

The U.S. Citizenship and Immigration Services (USCIS), a key component of the Department of Homeland Security (DHS), has announced a new opportunity for the role of Supervisory Immigration Services Assistant (SISA). This position is based in the Field Operations Directorate, District 14, New Jersey Central Field Office.

If you are passionate about public service, immigration policy, and leadership, this role offers a chance to support the mission of USCIS while building a meaningful federal career. The SISA role is not just about paperwork — it’s about leading people, ensuring compliance with laws, and helping shape the immigration system that millions rely on.

Job Overview

• Position Title: Supervisory Immigration Services Assistant (SISA)
• Agency: U.S. Citizenship and Immigration Services (USCIS)
• Location: New Jersey Central Field Office
• Directorate: Field Operations, District 14
• Work Type: Permanent (Full-time federal position)
• Grade Level: GS-09 (with promotion potential depending on agency needs)
• Application Deadline: October 6, 2025

The position is open only to current USCIS employees and those eligible under CTAP/RPL provisions. This makes it a competitive internal federal career ladder opportunity.

Key Responsibilities

As a Supervisory Immigration Services Assistant, your primary duty will be to lead and manage a team of immigration services staff while ensuring the highest levels of compliance, efficiency, and service delivery.

Some of the major responsibilities include:

1. Leadership & Team Management

Plan, assign, and prioritize staff workloads.

Monitor performance, provide feedback, and recommend training.

Mentor employees to help them progress in their careers.

Take corrective action or recommend disciplinary measures when needed.

2. Operational Oversight

Provide technical and administrative support to ensure smooth daily operations.

Monitor workflows and resolve complex cases.

Maintain accurate statistical data and generate reports.

Expedite processing for special or urgent immigration cases.

3. Compliance & Policy Guidance

Ensure staff follow USCIS policies, regulations, and procedures.

Draft Standard Operating Procedures (SOPs) and issue clear written instructions.

Handle unusual or non-routine cases with professionalism.

4. Recruitment & Selection

Participate in hiring decisions for team members.

Ensure fair and transparent recruitment processes.

5. Technical Skills

Use USCIS databases and systems for case management.

Keep updated with immigration laws, rules, and IT systems used in processing.

Requirements

Before applying, candidates should ensure they meet the eligibility conditions:

General Conditions

• Must be a U.S. Citizen or National.
• Must pass a background investigation and drug screening.
• Males born after 12/31/1959 must be registered with the Selective Service.
• Must meet the residency requirement: Lived in the U.S. for 3 of the past 5 years OR served overseas in a federal/military capacity.

Qualifications

• Must meet Time-in-Grade requirements (52 weeks at GS-08 or equivalent).
• One year of specialized experience at the GS-08 level, such as:
• Applying immigration laws, policies, and procedures.
• Providing administrative or technical support to immigration operations.
• Drafting SOPs, mentoring, or training staff.

👉 Note: There is no education substitution for this position. Experience is the key qualifier.

Selection Process

The evaluation process includes:

1. Resume Review – USCIS HR will only review the first two pages of your resume. Ensure these pages capture your most relevant experience.

2. Application Questionnaire – Your answers must align with your resume.

3. Assessment of Competencies in:

• Customer Service
• Human Resource Management
• Oral Communication
• Teamwork
• Technical Competence

4. Referral & Interview – Best-qualified candidates will be referred to the hiring manager for interviews.

5. Background Check & Final Selection – Includes financial, criminal, and security clearance review.

Salary & Benefits

As a federal employee, you’ll enjoy a comprehensive benefits package, which includes:

• Competitive GS pay scale with step increases.
• Federal Employees Health Benefits (FEHB).
• Dental, vision, and life insurance.
• Federal Employees Retirement System (FERS).
• Thrift Savings Plan (TSP), similar to a 401(k).
• 13–26 paid annual leave days per year, plus 11 federal holidays.
• Sick leave, family leave, and potential tuition reimbursement.
• Telework eligibility under the Telework Enhancement Act of 2010 (position is not essential during facility closures).

Why Choose a Career with USCIS?

Working as a SISA means:

• Impact: Every decision affects real people and their future in America.
• Leadership: You’ll manage, mentor, and guide federal employees.
• Growth: Federal careers offer structured promotions and mobility.
• Stability: Federal jobs provide unmatched job security.
• Purpose: Uphold the rule of law, fairness, and the U.S. Constitution.

How to Apply

Visit USAJOBS.gov

1. Search for the job announcement number or title: Supervisory Immigration Services Assistant (SISA).

2. Complete the online questionnaire.

3. Upload a two-page resume (PDF recommended).

4. Submit required documents:

• SF-50 (if a federal employee)
• Veteran preference documents (if applicable)
• Performance appraisals (recommended)

6. Apply before October 6, 2025, 11:59 PM ET.

Career Path After SISA

A SISA role can be a stepping stone to higher leadership positions within USCIS, DHS, or other federal agencies. With strong performance, you may grow into:

• Immigration Services Officer (ISO) Supervisor
• Field Office Director
• Program Analyst or Policy Advisor
• Senior Management positions within DHS

FAQs

Q1. Is this position open to the public?

No. This SISA vacancy is open only to current USCIS employees and those eligible under CTAP/RPL.

Q2. Can I substitute education for experience?

No. Only professional experience counts toward qualifications.

Q3. Do I need a security clearance?

Yes. A background investigation is mandatory, and higher security clearance may be required depending on duty.

Q4. How long is the probationary period?

New supervisors may serve a 12-month probationary period.

Q5. Can telework be arranged?

Yes, but subject to agency guidelines. This position is not essential during closures.

Disclaimer

This article is prepared for informational purposes only to help job seekers understand the USCIS Supervisory Immigration Services Assistant (SISA) role. Applicants should always refer to the official USAJOBS announcement for the most accurate and updated details.